In our First Steps training, we talk about creating a WOW factor for customers. How can we over deliver in an unexpected way?
Loyal customers are created when they get this sort of service, which could be a simple, thoughtful gesture.
Loyal team members are created when the manager/supervisor sees their employee going above and beyond for the customer and acknowledges and rewards.
It’s a WIN:WIN!
CONGRATULATIONS to our First Stepper Denise for being such an amazing team member that a customer took the time to write a letter to acknowledge her work.
First Steppers are awesome!